5G-NR Technology, Engineering and Professional Services

(877) 2MANLEY

Delivering IoT Solutions Since 2005
Delivering IoT Solutions Since 2005

(877) 2MANLEY

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Common issues to quickly resolve before opening a ticket

Is your device powered on and lights blinking?

Does the device have adequate signal to operate?

Is your device powered on and lights blinking?

Most of the issues for power are caused by the switch on the back of the device not switched to the "ON" position.  As a default, the device is switched "off" during shipping.  If the lights are blinking, what is the sequence and colors?  Add this detail to the ticket.


Answers to common questions, video tutorials and user guides can be found on our support page of the website:

https://manleysolutions.com/product-support

Is your device providing DIALTONE?

Does the device have adequate signal to operate?

Is your device powered on and lights blinking?

Some devices ship with an active SIM and some are shipped without a SIM card.  If the customer is paying Manley Solutions for subscription services, we provide the SIM card and can support them with activating and ongoing support.  If the SIM card is sold through a 3rd party like T-Mobile, they will need to contact the 3rd party company to activate a SIM card.

Does the device have adequate signal to operate?

Does the device have adequate signal to operate?

Does the device have adequate signal to operate?

95% of the issues are caused by poor signal quality from the cellular network providers to the device.  a high gain antenna and signal booster may be required and can be purchased on our website: 

https://manleysolutions.com/store/ols/categories/accessories

Lets open a new trouble ticket!

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Manley Solutions

Connecting mission critical systems wirelessly since 2004

Copyright © 2004-2022

155 Bartram Market Drive
Suite 135  PMB 138,
St. Johns, Florida 32259

(877) 2-MANLEY

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