Platform

Platform & Integrations

Manage communications endpoints, locations, service information, and support through Manley Solutions' centralized platform.

From individual organizations to managed service providers supporting multiple customers, Manley Solutions can configure platform access, endpoint visibility, monitoring, administration, and integrations around your operating requirements.

Customer Access Discuss MSP / Partner Access

Customer Self-Service

Customers can access centralized information about their Manley Solutions services, locations, and supported communications endpoints. Platform capabilities can be configured based on the services and equipment deployed.

Service and subscription inventory
Locations and sites
Endpoint / device inventory
Shipping and installation status
E911 / location information where applicable
Service status where supported
Device information
Telephone numbers and endpoint identifiers
Support requests and tickets
User and contact management
Monitoring information where supported

Available information and management capabilities vary by service, hardware platform, and account configuration.

Customer Access

Manage Multiple Customers From One Platform

Manley Solutions works with MSPs, technology partners, property-management organizations, and service providers that need centralized visibility into communications endpoints deployed across multiple customer organizations.

MSP / Partner
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Customer
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Location
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Endpoint
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Service
Multi-customer portfolio visibility
Customer-by-customer filtering
Site and endpoint inventory
Endpoint status where supported
Service information
Assigned telephone numbers and identifiers
Support and ticket visibility
User and role management
Alerts and notifications where configured
Reporting and exports
Delegated administration
Audit / history capabilities
Customer-specific permissions

MSP and partner environments are configured around the customers, services, devices, and access requirements being managed.

Multi-Tenant Security

Access is scoped by organization and role so MSP and partner users can manage assigned customer environments without exposing unrelated customer data.

Integrations & API

Qualified customers and partners can work with Manley Solutions on integrations that connect supported service, endpoint, location, and operational information with their existing systems.

API access
Endpoint / service data
Site / location information
Status information where supported
Provisioning workflows
Webhooks / event notifications
Ticket / support integration
Reporting / data export
Customer-specific workflows

Integration availability and scope depend on the systems involved and may require implementation services.

Discuss an Integration

Configured for Your Environment

Every organization manages communications differently. Manley Solutions can configure platform access, account structure, endpoint inventory, permissions, monitoring, and integrations around the customer's operating requirements.

Discovery

Understand your environment, services, and endpoints.

Account Structure

Define customer, site, and endpoint hierarchy.

Data / Endpoint Onboarding

Import inventory and service information.

Platform Configuration

Configure permissions, views, and workflows.

Integration

Connect existing systems as needed.

Testing

Validate access, data, and integrations.

User Onboarding

Provision users and provide guidance.

Advanced platform, MSP, and integration deployments may include one-time setup or implementation fees and ongoing service charges depending on scope.

Discuss Your Requirements

Built for Managed Service Providers

Extend your managed-services offering to critical communications infrastructure without forcing customers into a separate operational model.

Manage elevator communications across customer portfolios
Monitor supported fire alarm communications endpoints
Manage emergency-phone connectivity
Track SCADA communications endpoints
View communications services across multi-site customers
Coordinate support with Manley Solutions
Become a Partner Discuss MSP Access

Developers & Technical Integrators

For organizations requiring programmatic access or custom workflow integration, Manley Solutions can evaluate API and integration requirements as part of the deployment.

Discuss an Integration

Are You an MSP, TEM, or Property Manager?

Learn about referral payouts and reseller revenue-share programs for partners managing customer communications.

Explore Partner Program

Discuss MSP / Partner Access

Tell us about your organization and the customers, sites, and endpoints you manage.

Discuss an Integration

Tell us about your systems and the capabilities you need.