Product Support

5G-NR Technology, Engineering and Professional Services

Quick answers to the most common questions you have...

"I am not getting Dial-tone from my new adapter"

"I can hear Dial-tone, but cannot make or receive a call (recorded message)"

This is the most common question we get! Things to check

Check Power
Check SIM Card
Check Activation Status
Check Antenna

Open a ticket

"I can hear Dial-tone, but cannot make or receive a call (recorded message)"

Everything looks right, but cant make or receive a call? Things to check:

Check that the SIM is active (you may need to contact us to check the systems (877) 2-MANLEY option 2)
Check the Signal Strength (you may need a high gain antenna or signal booster).

Open a ticket

"The Lights on my device are not on"

"I can hear Dial-tone, but cannot make or receive a call (recorded message)"

"My device arrived but i think i am missing stuff"

You have a new device but its not turning on? Things to check:

Check the AC power supply connections
Make sure the outlet is providing power

Open a ticket

"My device arrived but i think i am missing stuff"

"My device is up and running, how do I get set up with monitoring?"

"My device arrived but i think i am missing stuff"

Hurray, you received your new device but it looks a little light: here is some guidance:

Download the user manual
Watch the unboxing video for your product to make sure you have everything.

Find out more

"I am upgrading from 3G to 4G equipment and need some guidance"

"My device is up and running, how do I get set up with monitoring?"

Step 1

Disconnect the old adapter

Disconnect Power
Disconnect Telco Lines
Disconnect Antenna

Step 2:

Connect the new adapter

Connect Power
Connect Telco Lines
Attach New Antenna’s

Allow 90-120 seconds for network and server synchronization

Ship your old device to complete rebate:

Manley Solutions

ATTN: 3G Upgrade Rebate Program

558 Castle Pines Parkway

B4 301

Castle Pines, CO 80108

Need help?

"My device is up and running, how do I get set up with monitoring?"

We are excited to get you set up with our Sinapsium Virtual Monitoring Platform. To get started, you will need to register your new device.

Unboxing Videos

Unboxing the VoLTE Executive Desk Phone (9030)

We know you will love it. Take a peek at the VoLTE Executive Desk Phone model 9030 from Manley. We packed this device full of features and functionality like VoLTE, WiFi, PBX, IVR and much more!

Check out the product

Unboxing the VoLTE Gateway Adapter (MS130v4)

Have old telephone lines still connecting your Alarm Systems, Elevators, Fax Machines, Water Monitoring Systems? We have just the device for you!

Check out the product

Unboxing the Emergency Notification Station (ENS900i)

The best life safety notification system on the market. Used for Active Shooter, Emergency Call Box and Panic Buttons.

Check out the product

Unboxing the VoLTE and 5G Gateway Adapter (M5GSUNv1)

Some call it the "swiss army knife of IoT". WE just call it the M5G. IT will blow your socks off with HD Voice Calling and SD-WAN 5G Data.

Check out the product

Getting familiar with Sinapsium

Getting to know our Sinapsium Virtual Monitoring Platform with this helpful video.

Learn more

Unboxing the LTE Dual Line Fire Alarm Adapter (EP1v2)

Our latest device release. The LTE Dual Line Fire Alarm Adapter (model EP1v2). Providing dual line connectivity to your primary and back up telco lines at your Fire Alarm Control Panels.

Learn more

Video Tutorials

Backup and upload firmware to your M5GSMTv1

In this video you will learn how to save a back up of your configuration and upload new firmware to your M5GSMTv1

Setting up your computer to access the M5GSMTv1

Follow the steps in this video to set up your computers internet adapter to work with your new M5GSMTv1 (VoLTE Voice and Data Gateway Adapter)

Want to change the Dialtone on your M5GSMTv1?

Interested in changing the tone type on your new M5GSMTv1? In this video, we will guide you through the process to change the tone type to any global tone you would like!

Set up your new Executive Phone with VoLTE Calling

In this tutorial, we will show you how to configure your VoLTE Executive Desk Phone for VoLTE 4G Calling.

Get the support you need for your new products!

Get User Guides and Manuals

Quick Answers to Common Questions

Quick Answers to Common Questions

Quick Answers to Common Questions

Quick Answers to Common Questions

Quick Answers to Common Questions

Unboxing Videos

Video Tutorials

Video Tutorials

Video Tutorials

Video Tutorials

Video Tutorials

User Manuals / Product Specifications / Technology Updates

Quick answers to the most common questions you have...

"I am not getting Dial-tone from my new adapter"

"I can hear Dial-tone, but cannot make or receive a call (recorded message)"

"I can hear Dial-tone, but cannot make or receive a call (recorded message)"

"I can hear Dial-tone, but cannot make or receive a call (recorded message)"

"I can hear Dial-tone, but cannot make or receive a call (recorded message)"

"I can hear Dial-tone, but cannot make or receive a call (recorded message)"

"The Lights on my device are not on"

"I can hear Dial-tone, but cannot make or receive a call (recorded message)"

"My device arrived but i think i am missing stuff"

"My device arrived but i think i am missing stuff"

"My device is up and running, how do I get set up with monitoring?"

"My device arrived but i think i am missing stuff"

"I am upgrading from 3G to 4G equipment and need some guidance"

"My device is up and running, how do I get set up with monitoring?"

"My device is up and running, how do I get set up with monitoring?"

"My device is up and running, how do I get set up with monitoring?"

"My device is up and running, how do I get set up with monitoring?"

"My device is up and running, how do I get set up with monitoring?"

Unboxing Videos

Unboxing the VoLTE Executive Desk Phone (9030)

Unboxing the VoLTE Gateway Adapter (MS130v4)

Unboxing the Emergency Notification Station (ENS900i)

Unboxing the VoLTE and 5G Gateway Adapter (M5GSUNv1)

Getting familiar with Sinapsium

Unboxing the LTE Dual Line Fire Alarm Adapter (EP1v2)

Video Tutorials

Backup and upload firmware to your M5GSMTv1

Setting up your computer to access the M5GSMTv1

Want to change the Dialtone on your M5GSMTv1?

Set up your new Executive Phone with VoLTE Calling

This website uses cookies.